Terms of Service

Effective Date: September 29, 2026

Welcome to Metro Loom Studio. These Terms of Service govern your use of https://www.metroloomstudio.site/ and your purchase of products offered through the website.

By accessing the website, browsing our collection, creating an account where available, placing an order, or otherwise using our services, you agree to comply with these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

1. About Metro Loom Studio

Metro Loom Studio offers decorative and household products, including artificial plants and flowers, vases, ceramic plates, and related merchandise.

The website is operated by:

RETAILNXI, INC.
2015 SW 43RD PLACE
OCALA, FL 34471
United States

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you purchase products on behalf of another person or organization, you represent that you have the authority to do so.

3. Product Information

We make reasonable efforts to describe our products accurately.

Product descriptions, photographs, dimensions, colors, materials, finishes, and other information are provided for shopping and informational purposes. Minor variations may occur, particularly with decorative products and ceramic merchandise.

Because electronic displays vary between devices, the actual color of a product may differ somewhat from its appearance on your screen.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities;

• Correct product or pricing errors;

• Update product descriptions;

• Discontinue products;

• Cancel or refuse an order where appropriate;

• Correct inventory discrepancies.

If an order cannot be fulfilled because an item is unavailable, we may contact you regarding an alternative or refund the affected item.

5. Orders

When you submit an order, you are making a request to purchase the selected merchandise.

An order confirmation indicates that we have received your order information. It does not necessarily mean that the order has been finally accepted in every circumstance.

We may cancel an order when there is a material pricing error, suspected fraudulent activity, inventory problem, payment issue, shipping restriction, or other legitimate operational reason.

If we cancel an order after payment has been collected, we will generally arrange an appropriate refund for the canceled portion.

6. Pricing and Taxes

Prices are displayed on the website at the time of purchase and may change without prior notice.

Applicable sales taxes or other governmental charges may be added where required by law.

We make reasonable efforts to display accurate prices, but typographical, technical, or system errors may occasionally occur.

7. Shipping

We offer free shipping under our stated shipping policy.

For orders with a merchandise total of less than $10.00, a $5.99 shipping fee applies.

Shipping times are estimates rather than guarantees unless expressly stated otherwise.

Additional details are provided in our Shipping Policy.

8. Payments

Orders must be paid through an accepted payment method made available at checkout.

You authorize the applicable payment provider to process the amount due for your order, including merchandise charges, applicable shipping charges, taxes, and other amounts disclosed at checkout.

If a payment cannot be authorized or completed, we may suspend or cancel the affected order.

9. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers should review that policy before submitting a return request because eligibility, return timing, product condition, and return-shipping responsibilities may vary according to the reason for the return.

10. Acceptable Website Use

You agree not to use the website to:

• Violate applicable law;

• Commit fraud or facilitate fraudulent transactions;

• Interfere with website operation;

• Introduce malicious code or harmful software;

• Attempt unauthorized access to systems or accounts;

• Scrape or collect information through unauthorized automated methods;

• Misrepresent your identity;

• Abuse promotions or ordering systems;

• Infringe intellectual-property rights;

• Disrupt the shopping experience of other users.

We may restrict or terminate access when reasonably necessary to protect the website, customers, business operations, or legal rights.

11. Intellectual Property

The website and its content, including text, graphics, photographs, logos, product presentation, layout, designs, and other materials, may be protected by intellectual-property laws.

Unless expressly permitted by us or applicable law, you may not reproduce, distribute, modify, republish, sell, or commercially exploit website content without authorization.

12. User Communications

If you voluntarily submit reviews, comments, suggestions, photographs, questions, or other content, you are responsible for ensuring that your submission is lawful and does not infringe another person's rights.

You should not submit confidential information, payment credentials, passwords, or other sensitive information through public-facing content areas.

13. Third-Party Services

The website may rely on third-party services for payment processing, analytics, hosting, shipping, security, communications, or other business functions.

Third-party services may be subject to separate terms and privacy policies. We are not responsible for independent third-party services to the extent permitted by law.

14. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, errors, delays, security incidents, or technical defects.

Nothing in these Terms is intended to exclude warranties or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by law, Metro Loom Studio and RETAILNXI, INC. will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except to the extent such limitation is prohibited by applicable law.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

17. Governing Law

These Terms of Service are governed by the laws of the State of Florida, without giving effect to conflict-of-law rules that would require application of another jurisdiction's laws, except where applicable law requires otherwise.

Any dispute shall be handled in a court of competent jurisdiction as permitted by applicable law.

18. Changes to These Terms

We may modify these Terms of Service when necessary to reflect changes in our business, products, website, or legal requirements.

Updated terms become effective when posted unless a different effective date is specified.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice, and other policies expressly incorporated into the website, form the applicable agreement governing your use of our services, subject to mandatory rights provided by law.

21. Contact

Questions concerning these Terms may be directed to:

RETAILNXI, INC.
2015 SW 43RD PLACE
OCALA, FL 34471
United States

Christopher Neil Cephus Jr
wholesale@metroloomstudio.site