Privacy Policy

Effective Date: September 29, 2026

Metro Loom Studio respects the privacy of visitors, customers, and other individuals who interact with our website. This Privacy Policy explains what information we may collect through https://www.metroloomstudio.site/, how we may use it, when it may be shared, and the choices that may be available to you.

This Privacy Policy applies to information collected through our website, online transactions, customer communications, and related services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name;

• Billing and shipping address;

• Email address;

• Telephone number, when provided;

• Order details and purchase history;

• Payment-related information necessary to process transactions;

• Customer-service communications;

• Information submitted through forms or other website features;

• Device and browser information;

• IP address and approximate geographic information;

• Website activity, browsing interactions, and referring pages;

• Information contained in communications you voluntarily send to us.

We do not need every category of information for every transaction. The information collected depends on the services or features you use.

2. Payment Information

When you place an order, payment information may be processed through third-party payment processors or payment-service providers.

We generally do not need to retain complete payment-card numbers ourselves. Payment providers may process payment information according to their own privacy policies, security procedures, and terms.

3. How We Use Information

We may use collected information to:

• Process and fulfill orders;

• Arrange shipping and delivery;

• Provide order confirmations and updates;

• Respond to questions and customer-service requests;

• Process returns, refunds, replacements, and exchanges;

• Maintain customer and transaction records;

• Improve our products, website, and shopping experience;

• Prevent fraud, abuse, unauthorized transactions, and security incidents;

• Troubleshoot technical problems;

• Communicate important information about our services;

• Comply with legal obligations;

• Enforce our agreements and protect our legal rights.

Where applicable, we may also use information for other purposes disclosed at the time information is collected.

4. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, local storage, analytics technologies, or similar tools.

These technologies may help us:

• Keep the website functioning;

• Remember preferences;

• Understand how visitors use our website;

• Measure website performance;

• Improve navigation and functionality;

• Detect suspicious activity;

• Analyze shopping activity and website trends.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functions.

5. Information Sharing

We may share information with service providers and business partners when reasonably necessary to operate our business.

Examples may include:

• Payment processors;

• Shipping and fulfillment providers;

• Website hosting providers;

• E-commerce technology providers;

• Customer-support providers;

• Analytics and security providers;

• Professional advisers;

• Government authorities when legally required.

We do not treat customer information as something to be freely disclosed to unrelated parties. Information is shared when there is a legitimate business, operational, security, contractual, or legal reason to do so.

6. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or governmental request;

• Protect our rights or property;

• Investigate suspected fraud or unlawful activity;

• Protect customers, visitors, employees, or other persons;

• Enforce our policies or agreements;

• Respond to an emergency where permitted by law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through ordinary website messages or unsecured communications unless specifically requested through an appropriate secure process.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social platforms, shipping services, or other external resources.

Once you leave our website, the third party's own privacy practices may apply. We are not responsible for the privacy policies or security practices of independent third-party websites.

9. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly request or intentionally collect personal information from children under 13 for independent commercial use. If a parent or guardian believes that a child has submitted personal information to us, they may contact us so that the matter can be reviewed.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and recordkeeping.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

11. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information, which can include rights to request access, correction, deletion, or information regarding certain processing activities.

Requests may be submitted using the contact information below. We may need to verify your identity before completing certain requests.

12. Florida Residents

Metro Loom Studio seeks to handle personal information consistently with applicable federal and Florida privacy requirements.

Florida residents may have additional rights under applicable Florida law depending on the nature of the information, the transaction, and whether statutory thresholds or other requirements apply.

Nothing in this Privacy Policy is intended to remove or restrict rights that cannot legally be waived.

13. Policy Updates

We may revise this Privacy Policy as our website, business operations, technologies, or legal obligations change.

The revised policy will be posted on this page with an updated effective date.

14. Contact

Privacy questions and requests may be directed to:

RETAILNXI, INC.
2015 SW 43RD PLACE
OCALA, FL 34471
United States

Contact: Christopher Neil Cephus Jr
Email: wholesale@metroloomstudio.site