Shipping policy

Shipping Policy

Effective Date: September 29, 2026

At Metro Loom Studio, we understand that shipping is an important part of the shopping experience. Our goal is to prepare each order carefully and provide a clear, straightforward delivery process for our customers.

This Shipping Policy applies to orders placed through https://www.metroloomstudio.site/.

1. Shipping Charges

We provide free shipping for qualifying orders.

For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping fee will apply.

Any applicable shipping charge will be displayed during checkout before the order is finalized.

2. Order Processing

Orders are generally processed after successful payment authorization.

Processing may include:

  1. Confirming the order;

  2. Checking inventory;

  3. Preparing and packaging the merchandise;

  4. Protecting fragile items where necessary;

  5. Preparing the shipment for carrier pickup.

Processing time may vary depending on inventory, order volume, weekends, holidays, and other operational circumstances.

3. Estimated Delivery

Delivery times can vary according to destination, carrier conditions, weather, seasonal volume, transportation disruptions, and other factors outside our direct control.

Any delivery timeframe displayed during checkout or provided after purchase should generally be understood as an estimate unless expressly identified as a guaranteed delivery commitment.

4. Fragile and Decorative Merchandise

Our collection includes vases and ceramic plates that may require additional protective packaging.

We may use protective wrapping, cushioning, cartons, inserts, or other packaging materials intended to reduce the risk of damage during transportation.

Customers should retain shipping materials until the order has been inspected and confirmed to be satisfactory.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

We are not responsible for delays or additional costs caused by:

  • Incorrect addresses;

  • Incomplete addresses;

  • Missing apartment or unit numbers;

  • Incorrect postal codes;

  • Recipient relocation;

  • Refusal to accept delivery;

  • Failure to retrieve a package from an applicable pickup location.

If you discover an address error shortly after ordering, contact us promptly at wholesale@metroloomstudio.site. We will attempt to assist, but we cannot guarantee that an address can be changed after the order has entered fulfillment.

6. Tracking

When tracking information is available, it may be provided through the applicable shipping or order-management system.

Tracking information is supplied by the carrier and may not update immediately after a package leaves our facility.

A temporary lack of tracking updates does not necessarily mean that a shipment is lost.

7. Lost, Delayed, or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area;

  • Mailroom or building reception;

  • Household members;

  • Neighbors or nearby safe locations;

  • Carrier delivery notices.

If the package remains missing, contact us so we can review the available shipment information.

For packages experiencing substantial carrier delays, we may work with the shipping provider to investigate the shipment.

8. Damaged Shipments

Please inspect packages promptly upon delivery.

If a vase, ceramic plate, artificial plant, artificial flower, or other item arrives damaged, contact us as soon as reasonably possible at:

wholesale@metroloomstudio.site

Please provide your order number and photographs of both the damaged product and, where possible, its packaging.

This information helps us determine the appropriate solution.

9. Incorrect or Missing Merchandise

If your package contains the wrong product or an item appears to be missing, notify us promptly.

Please provide:

  • Order number;

  • Customer name;

  • Product expected;

  • Product received, if incorrect;

  • Photographs where helpful.

We will review the order and provide an appropriate resolution where an error is confirmed.

10. Carrier Delays and Events Outside Our Control

Shipping may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier capacity constraints, public emergencies, holidays, labor disruptions, customs-related issues, or other unexpected events.

Such events may cause delivery to take longer than the original estimate.

11. Multiple Items and Multiple Shipments

Depending on inventory and fulfillment considerations, items from a single order may be shipped together or separately.

If an order is divided into multiple shipments, the customer may receive more than one tracking update.

12. Shipping Restrictions

Certain products, destinations, or delivery circumstances may be subject to carrier restrictions.

If we are unable to ship an order to the address provided, we may contact the customer to discuss available options or refund the affected order.

13. Returns

Shipping merchandise back to us is governed by our Return and Refund Policy.

Customers should contact us before returning merchandise so that the appropriate return instructions can be provided.

14. Contact Information

For questions regarding shipping or delivery, please contact:

Christopher Neil Cephus Jr
RETAILNXI, INC.
2015 SW 43RD PLACE
OCALA, FL 34471
United States

Email: wholesale@metroloomstudio.site