Contact information

CONTACT INFORMATION

We’d love to hear from you! Whether you have questions about our artificial botanical arrangements, ceramic vases, or tableware, or if you need assistance with an existing order, our customer support team is here to assist you.

Get in Touch

Business Hours

Our dedicated support team is available during standard Australian Eastern Standard Time (AEST) business hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (AEST)

  • Saturday – Sunday: Closed

  • Public Holidays: Closed

We aim to respond to all email inquiries within 24 to 48 business hours.

Send Us a Direct Message

Have a question about our artificial plants, ceramic tableware, or shipping times? Fill out the form below on our website, and we will get back to you promptly:

  • Full Name:

    $$Your Name$$

  • Email Address:

    $$Your Email$$

  • Order Number (Optional):

    $$ e.g., #1001 $$

  • Subject:

    $$Product Inquiries / Order Support / Damage Claim / General Inquiry$$

  • Message:

    $$Write your message here...$$

Quick Assistance Links

  • Damaged or Broken Deliveries: If a fragile item (such as a vase or ceramic plate) arrives damaged, please email us within 48 hours of receiving your package with photos of the damaged item and packaging for immediate assistance.

  • Returns & Refunds: For questions regarding returns or eligibility, please visit our Return & Refund Policy.

  • Shipping & Delivery: For information regarding dispatch times and shipping fees, please refer to our Shipping Policy.